12 hours notice is required to cancel an appointment, otherwise the full fee for the missed appointment will be charged, except in cases of emergency or sudden illness.
Late Arrival: Arrive on time. The session will end at the conclusion of the scheduled time and the full scheduled time will be charged.
The effectiveness of a therapy program requires commitment and is dependent on regular attendance. If frequent cancellations occur, Speak Fluent reserves the option to discontinue therapy for the client.